All e-tickets booked via the Nederlander Theatres or show websites should arrive by email from Nederlander Theatres UK within 24 hours of booking.

If you booked via Nederlander but cannot find your ticket email, please check your junk folder, or log in to your account, where you can download your tickets. If you didn’t set up a password at the time of booking, use the ‘Forgot your password?’ button to set a new one.

If you purchased your tickets through a third-party website or app, you will need to contact them directly to retrieve your tickets. Alternatively, for all bookings where a mobile telephone number was provided, you will receive a text message on the day of the performance directly from the venue with a link to mobile tickets.

Our Box Offices open Monday – Saturday from midday until 15 minutes after the performance starts.

The bars and auditorium open 45 minutes before the show.

We do our best to exchange tickets for long-running shows up to 24 hours prior to the performance, subject to availability. We are sorry that we are not able to offer exchanges for one-off shows (productions with five performances or fewer).

To exchange tickets booked via the Nederlander Theatres or show websites, over the phone, or in person at the theatre Box Office, please email dominionboxoffice@nederlander.co.uk for shows at the Dominion Theatre or aldwych.boxoffice@nederlander.co.uk for Aldwych shows, including your booking reference and alternative dates.

For bookings made via other partners, please contact your original point of sale.

In the unfortunate event of a performance being cancelled, all customers will be contacted in advance and offered a free exchange, credit note, or refund.

We are committed to making the experience of all patrons as easy and enjoyable as possible. Please click below for for full accessibility information for each of our theatres:

• Aldwych Theatre
• Dominion Theatre
• Adelphi Theatre (managed by LW Theatres)

We have an Access List in place to make booking at the Aldwych and Dominion easy for anyone with access requirements, whether online, over the phone, or in person at our Box Office – find out more and register.